Thin Stripes
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TOBACCO OUTLET PRODUCTS

GOLD LOYALTY PROGRAM PORTAL

Concrete

SHIPPING

As a Gold rewards member, you can be sure your orders will be prioritized so you can always have the stock you need when you need it. Learn how our distributor shipping process works and how you can take advantage of your Gold benefits.

Thin Stripes

FAQ

What exactly do your products do?


The entire line of Smoke Odor Exterminating products have a world famous blend of enzymes that eliminate odors that are lingering in the air rather than just covering up the smells.




How will my order be "prioritized?"


We will ensure that your orders will be processed efficiently as early as possible so you can receive your products quickly.




How long will shipping take?


Standard shipping times are 7-10 business days. During covid please be patient with us as shipping has been extended to about 3 weeks.




Who can buy these products?


Our company only sells to retail locations and distributors. We do not sell directly to the public.




What carriers do you use?


We use a central database to search a variety of trucking companies such as Estes, RYO, UPS Freight, RoadRunner, etc. to get you the best rate we can.




Can I use my own carrier service?


You are welcome to use your own carrier. Just let your rep know at the time the order is placed and our warehouse will email you the details as soon as your order is packed so you can make arrangements with your provider.




How is shipping calculated?


Shipping is charged directly through UPS, based on the weight of the order and the shipping zone. With large orders, requiring a pallet, trucking companies can be used and can significantly reduce shipping cost per unit. This is a perk for larger accounts that smaller retail locations cannot usually afford to take advantage of. UPS can range from 17-30% in freight and trucks can land anywhere from 5%-15%.




What benefit can I offer to my customers that you cannot?


As a distributor of our products you can:
• Offer your customers single picks and custom mixes. We are limited to the premixed options created at our warehouse.
• Reach companies that would benefit from carrying our products that we are not otherwise able to connect with.




What is the minimum order?


Starting Minimum order is one pallet of product. Ranging between $6,000-9,000 depending on products chosen.




Are there any distributor discounts?


We offer a 5% discount on all orders to distributors who maintain $10,000 in revenues with us annually.





 
Concrete

QUESTIONS?

If you have any unanswered questions or would like additional information regarding the new loyalty program, please feel free to contact our office to speak to a sales representative and they will be happy to assist you.

 

Once again thank you for being a distributor and we look forward to being your #1 source for quality odor exterminator products.

Call to speak to a sales representative.

Visit our main website for more information on our products and fragrances.

 
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Terms of Service

6401 Carmel Rd. Suite 206

Charlotte, NC 28226

Hours:

Mon-Fri: 8:30am - 5:00pm

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